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Skype for Business meeting displays black screen and pause icon
Hello,
I received a notice from a user in our Enterprise. She is connecting to a meeting and the following is displayed when the presenter tries to share her screen. Look familiar to anyone? ...
- So, we ended finally found this https://support.microsoft.com/en-us/help/3150900/black-or-frozen-screen-when-you-share-your-screen-in-skype-for-busines We don't know how or when but several of our users had that registry key. When a user w/out that key was initiating a screen share it would pause (black screen with white pause icon in top left). If a user with those registry keys initiated the screen sharing it works because those w/out the reg key would I guess "fall back" to RDP protocol. So we're working on collecting all machines in our firm that have that registry key and removing.
That is odd! Yeah, at least it gives something to check instead of just the blank screen. We have more and more of our customers starting to use S4B for conferences, so good to know about this happening in case we get reports about it. I did not check for the registry key, but guessing we probably have it too.
John
John
We've been on S4B and used it as our primary content and sharing platform for 3+ years now. This didn't start till the RDP to VBSS protocol apparently. Otherwise we've never had any issues. We also just left O365 to a hosted solution to get all of the PBX features we need as we wanted Skype to be our pbx as well. Soon as that contract is up we'll migrate back when there is feature parity.