Forum Discussion

Brass Contributor

Apr 10, 2018

Skype For Business Call Queues not phoning agents

Hi, All of a sudden call queues are not phoning anyone, we use Office 365 Groups for our agents and I can see our agents in PowerShell listed. We use Auto Attendants and I can see that the AA phon...

Call Queues

Skype for Business

Ryan Messer

Brass Contributor

Apr 10, 2018

Have a ticket open, but no resolution yet. Very strange, it was all working but we had this AD outage the other day and after that this seems to of started.

Ryan

David Hickman

Copper Contributor

Apr 12, 2018

Hello Ryan,

Did you ever get a fix for this? I'm having exactly the same problem, call queues getting music on hold only and not transferring to any users in the distribution list.

Thanks

David

Ryan Messer
Brass Contributor
Apr 12, 2018
Hi David,

No i'm still waiting on my ticket, having had to chase also. Problem still occurs and we are unable to migrate fully to Sfb Online until this is resolved.

Will update here if i get a response, but as you can't really configure it wrongly it must be something on Microsoft's end.

Thanks

Ryan
- Ryan Messer
  Brass Contributor
  Apr 17, 2018
  Finally got a response, we had to add onmicrosoft to our allowed domains in Admin console under
  Organization > External Communications > select "On for allowed domains" then added onmicrosoft to the domains. I also added our own domain for good measure.
  
  After I did that my call queues started working, odd behaviour as it wasn't working prior to this without that.
  - Anthony Caragol
    MVP
    Apr 18, 2018
    Wait, what was it set to before?