Forum Discussion

Brass Contributor

Aug 25, 2016

Solved

Contact list issues in Skype for Business Online after domain change (Exchange server is on prem)

Hi, A customer of mine is having contact list issues in Skype for Bussiness Online ever since we changed the domain from "company.onmicrosoft.com" to "company.com". Their contact list is empty an...

Jonathan McKinney
Sep 15, 2016
Even in the on-prem version of S4B/Lync changing a domain name had all sorts of issues around the contact list. My guess is that you are going to have to take away the S4B license from the user, let the system deprovision the user and then start over with the new domain name. Your only other course of action is to open a ticket with support... but I suspect they will point you in the same direction.

Jonathan McKinney

MVP

Sep 15, 2016

Even in the on-prem version of S4B/Lync changing a domain name had all sorts of issues around the contact list. My guess is that you are going to have to take away the S4B license from the user, let the system deprovision the user and then start over with the new domain name. Your only other course of action is to open a ticket with support... but I suspect they will point you in the same direction.