Forum Discussion
Change User Number to Service Number
In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Gr...
This is an old thread, but for anyone else that finds this, see the following article:
What you want to do? Do these steps and download the correct forms
| Get new user phone numbers that aren't listed in the Microsoft Teams admin center. | Download the https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/new-number-request-forms/new-phone-number-request-for-the-u.s.-(user-numbers)-(v.3.0)-(en-us).pdf?raw=true form, fill it out and mailto:gcstnmsd@microsoft.com. |
| Get new service phone numbers that aren't listed in the Microsoft Teams admin center. | For service numbers inside of the United States, please https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/new-number-request-forms/new-phone-number-request-for-numbers-inside-the-u.s.-(service-numbers)-(v.1.0)-(en-us).pdf?raw=true, fill it out, and mailto:ptn@microsoft.com. |
| Get phone numbers transferred to us. | Download one of these forms: https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/LOA-forms/letter-of-authorization-(loa)-for-the-u.s.-(user-and-service-numbers)-(v.3.2)-(en-us).pdf?raw=true https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/LOA-forms/Letter-of-authorization-(loa)-for-the-u.s.-(toll-free-numbers)-(v.3.2)-(en-us).pdf?raw=true Note: If you are trying to get more than 999 subscriber or user phone numbers, you will need to fill out a Letter of Authorization (LOA) and send it to us. See https://docs.microsoft.com/en-us/microsoftteams/transfer-phone-numbers-to-office-365 for more information. Fill it out and mailto:ptn@microsoft.com. |
| Change a user's number to a service number. | mailto:ptn@microsoft.com your PIN and the list of user numbers you want to convert to service numbers. To set up a PIN, go https://docs.microsoft.com/en-us/skypeforbusiness/what-are-calling-plans-in-office-365/set-your-pin-for-transferring-numbers-to-a-new-service-provider. |
| Transfer numbers from one Office 365 organization to another. | mailto:ptn@microsoft.com the list of user (subscriber) phone numbers you want to transfer along with the PIN of the source organization where you want to transfer the numbers from. To set up a PIN, go https://docs.microsoft.com/en-us/skypeforbusiness/what-are-calling-plans-in-office-365/set-your-pin-for-transferring-numbers-to-a-new-service-provider. |
Ref: https://docs.microsoft.com/en-us/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-the-u-s
Do you know what the process is for changing from a USER to a SERVICE number when using Direct Routing? I would like to think there might be some PowerShell script for this?
The process you outline is what I use with a Business Voice tariff but I guess MS won't do that if a number is presented via a non-MS SBC route.