Forum Discussion
Need help > Office 2013 MSI and Skype for Business 2016 Entry / Error, Repair
Ivan - I too have been perplexed by not being able to find any real solutions when this error occurs. One issue I know is the confusion over compatibility issues when various versions (e.g., 2013 / 2016 or MSI / C2R) are installed.
Just reading the article https://support.office.com/en-us/article/Office-installed-with-Click-to-Run-and-Windows-Installer-on-same-computer-isn-t-supported-30775ef4-fa77-4f47-98fb-c5826a6926cd?ui=en-US&rs=en-US&ad=US doesn't quite answer your question - but certainly hints at the problem. Hopefully someone from the Skype for Business or Office 365 team will see this thread and provide a better resolution than just to upgrade to the same versions (i.e., C2R + 2016) for Office & Skype for Business.
Hi Ivan,
Were you able to solve this issue? We have basically the same problem, PCs with oem click-to-run Office 2013 and Skype for Business Office 365 Business Essentials work OK, but our laptops with Volume Lic Office 2013 msi install and Skype for Business frequently give the same errors as you are getting.
- Not solved, only a workaround (which I'm not totally happy with).
Remove the C2R SfB Version, and install the MSI SfB Vesion.
