Forum Discussion
Kari's Law - Direct access to 911 required by Feb. 16, 2020 - Anyone Implemented this yet?
Joel KeeneSo... I understood that "somehow" the location address in "emergency locations" at the Skype for Business Admin Center would be passed to a 911 call center for location assistance. Naïve, I know.
How does it actually work?
Thanks, Gary
Gary BauerCorrect...there are a number of ways to route numbers to the correct PSAP where you can leverage Location Information Service and Network Config in SfB. The "latest/greatest" method is using a e911 provider which allow you to build trunks specifically for 911 calls and they would get the right information to the right PSAP. That's a good chunk of change from the bank usually.
Alternatively, if your corporate networks are well-managed, you can work with your carrier to mimic something like the same function but leveraging LIS and doing some number translation or specific PSAP call destination to get the same sort of function. Keep in mind in these scenarios, you are not technically passing along location information data as much as you are either dialing numbers so that carrier MSAGs get populated or you are dialing the PSAP directly. In these cases, the onus for the call getting to the right PSAP is on the business/company and not the carrier. They will certainly coordinate and work with their customers to make sure MSAGs get appropriately populated, but those processes take time and require diligent and regular testing.