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Miguel-Tena's avatar
Miguel-Tena
Brass Contributor
Jul 05, 2018

Is there any way to see who is active in a call queue?

Hi,

 

We are piloting a call queue for one of our customer facing teams. I have a requirement from the team lead to be able to identify who is active/inactive in the queue.

 

Is there a dashboard or API I could use to surface that information? I couldn't find anything similar in Graph API.

 

*** Bonus points if the team lead can override if a call queue member is active or not, which would be handy for an unforeseen absence due to sickness.

 

Thoughts?

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