Forum Discussion
Is there a way to use SfB for Video calls when end customer clicks on a hyper link on websites
should be possible, but you have to develop the app or buy something... look here: https://blog.thoughtstuff.co.uk/2015/10/how-to-write-a-simple-webpage-chat-voice-video-experience-with-skype-for-business-and-skype-web-sdk-in-160-loc/
Since this is Skype for Business Online, you could check out https://msdn.microsoft.com/en-us/skype/websdk/docs/developwebsdkappsforsfbonline?f=255&MSPPError=-2147217396 too, because it will need to be developed if it's even possible with the recording aspect. Not sure you're going to get that far because the online APIs only get so far at this point (advancements coming soon), but my knowledge may be a bit old there. Maybe in combination with the client SDK.
I would reach out to Modality Systems to see if they can help you scope a PoC with custom development.