Cloud PBX and CLoud Connector Edition support through office 365?

That's a real shame since its such a viable option for legacy + Cloud integration, but it doesn't always seem to "go according to documentation."

The last time I called in I got told I had to call "Server support" (but thye didn't have a number) or contract with a partner for support.  Frankly, I think that's absurd.. I understand partner support for integration with gateways since those are so varried.  but they should be able to support the interconnection between the CCE and the Office 365 cloud since that should be a well known interface on their part.