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Holger Diekhoff's avatar
Holger Diekhoff
Copper Contributor
Aug 17, 2016
Solved

Cloud PBX - Tenant Location

Hi all, is it neccessary to have an US-based tenant to use Cloud PBX with an US-based number or can I use an Europe Tenant with an US-based number?   Cheers Holger
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  • Holger Diekhoff's avatar
    Holger Diekhoff
    Aug 18, 2016
    I talked to MSFT. It's possible to have an Europe tenant and use Cloud PBX and PSTN in an US location with an US-based number.
Adrian_Fleisch_LID's avatar
Adrian_Fleisch_LID
Iron Contributor
Nov 22, 2016

I also Talked to MS Support and I get these answer:

 

More explicitly, in order to be able to purchase and assign the PSTN Calling Domestic or Domestic and International plan, you need a tenant to have been registered in the country for which these plans are available.

 

So it's not possible to ad US-based number to a user on a Europe Tenant. Because there are no Callin plans available for instance Switzerland, where my Tenent is registered.

 

Or I'm wrong?

Kaj Niemi's avatar
Kaj Niemi
Brass Contributor
Nov 23, 2016

I was actually trying to do the same today. I provisioned on a European tenant a test user with location = US and assigned him an E5 license. On the licensing page, under E5, cloud pbx is on as is everything else.

 

The SFB admin console, on the voice tab, states that there are no users with PSTN calling plans (correct) and thus doesn't want to let me start assigning numbers.

 

Checking the o365 admin portal under subscribe there aren't any pbx related pstn calling plans available nor does there seeem to be another way to get the PSTN calling SKU for him.

 

 

  • Kaj Niemi's avatar
    Kaj Niemi
    Brass Contributor
    Nov 26, 2016
    To add to this thread - according to Microsoft support it really isn't possible to enable pstn calling for individual users if the tenant domain is in a country where pstn calling isn't officially available.

    My case number was SRX616112391868312ID.
    • nomorephones's avatar
      nomorephones
      Icon for Microsoft rankMicrosoft
      Nov 28, 2016

      While this may be correct for your specific case, this is not the general case.  We definitely do have customers located in Europe who are using PSTN Calling in the US.  The issue is around the ability to transact the PSTN Calling license more than the location of the tenant.  Meaning, the company needs to have an ability to license PSTN Calling where it is sold (currently US, UK & Puerto Rico).

      • Holger Diekhoff's avatar
        Holger Diekhoff
        Copper Contributor
        Nov 28, 2016

        That's right. But you need a billing address in US (or UK, Puerto Rico).

        If you have an existing EA it is nearly not possible to license it.

        I'm in the situation that I want to license 200 US Users for PSTN Calling but it is not possible within our EA and MSFT is not really interested in a solution.

         

        To sum up: PSTN Calling is a great solution but for not US-based companies with a US location nearly not possible to license.

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