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Adam Berns's avatar
Adam Berns
Brass Contributor
Oct 11, 2017

Changing from E4 to E3 broke Exchange Connectigity with SfB C2R

My license for Office 365 was downgraded to E3 from E4 while using O365 Click to Run.  I have noticed that the following no longer work.

 

I have no call history in missed calls after the licensing change

All of my Groups are gone

Under status, nothing is listed

Relationships only show external contacts

I have no PSTN missed calls after the licensing was changed (I show ones prior to that date).  Internal calls show up however

Under missed calls I have nothing

Under Calls, the same thing

No voice mail messages are listed

no new meetings show up either.

 

Do check, everything on my mobile device is fine, and if I log in with a non C2R version (16.0.4266.1001) I gent an erro stating could nto connect to Exchange.  The uccapilog file has this: ms-diagnostics: 2165;reason="Contact subscription is not allowed as the user's contact list has migrated to Exchange.";source="FEServer.Domain.com"  I have not made any changes to my UCS settings (I'm using Unfied Contact Store)

 

I checked one last version of SfB CLient: 15.0.4945.1001 and am not having any issues with that vesion

 

 

1 Reply

  • Adam Berns's avatar
    Adam Berns
    Brass Contributor

    So I eneded up doing a couple of things

    1. set my UCS policy to UCSAllowed (It was false due to some testing I forgot about)
    2. Invoke-CsUcsRollback <sipuri>

    Waited a couple of minutes, and everything was back