Forum Discussion
Change PIC federation from SfB Online to SfB Hybrid
In case someone is looking for the correct procedure when going hybrid with a SfC federation here is what worked for me:
I did the change again to enable SfB hybrid for a SfB on-prem environment that has an active Skype Consumer federation. This time I disabled the Skype Consumer federation in SfB Online (public IM connectivity) and did then the hybrid setup. After that I re-enabled it for SfB Online and it started working for SfB Online. So now both users (server, online) could use the federation to Skype Consumer. There was no need to change something on pic.lync.com if you do it the right way.
We had to do the same thing since we are Hybrid as well. You need to put in your FQDN pool name when it asked for the Access Edge service FQDN on the https://pic.lync.com/ website, not the online pool. After you get the confirmation email that it has been processed, then you go back to the Online portal and turn on external communications.
Hope this helps but let me know if you need more detail.