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Cameron Cooper's avatar
Cameron Cooper
Copper Contributor
Oct 01, 2017

Can't Create a Skype Meeting In Outlook 365 Calendar

Our firm uses the Office 365 Enterprise E1 software suite and we wanted to start utilizing Skype For Business. unfortunately I discovered that I can't create meetings in the Outlook calender. The IM and presence functionality works fine. We have no on-site infrastructure and are fully cloud based.

 

Am I missing a setting? Please ask any question that can help formulate your answer. 

Conferencing-Meeting Join
Outlook Calendar

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  • Cian Allner's avatar
    Cian Allner
    Silver Contributor
    Oct 01, 2017

    If using Outlook for Windows, check that the Skype Meeting Add-in for Microsoft Office 2016 is enabled per this - https://support.microsoft.com/en-gb/help/3097122/skype-meeting-control-is-not-displayed-on-outlook-2016.  These articles may be worth checking out as well,  https://stoknes.wordpress.com/2017/03/15/fixing-the-missing-skype-meeting-add-in-for-outlook/ & https://www.linkedin.com/pulse/skype-meeting-button-missing-from-outlook-michael-payne.  Make sure all the users have the full E1 licence assigned and also see if a Skype meeting can be https://support.office.com/en-gb/article/Set-up-a-Skype-for-Business-meeting-in-Outlook-b8305620-d16e-4667-989d-4a977aad6556 in OWA as well.

      • Cian Allner's avatar
        Cian Allner
        Silver Contributor
        Oct 01, 2017

        Thanks for the clarification, so the 'Add Skype meeting' button doesn't appear, when in the calendar and clicking New:   

         

        I'd check this is consistent across different browsers and double check the licence is fully assigned, which sounds like it is. 

         

        These are the things Microsoft say what to check if an online/skype meeting option isn't available:

         

        • You’re not using a https://products.office.com/en-us/office-system-requirements of Outlook Web App.

        • Your Office 365 subscription does not include Skype for Business.

        • You’re logged in as a user who hasn’t been granted a license for Skype for Business.

        Also, you could try this, as mentioned https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb/office-365-add-skype-meeting-option-missing/e9187c74-1651-48c4-97a8-1652b7b9406a?auth=1, depending if this is only affecting a particular user (or is it not working for anyone):

         

        1.  Remove the Skype for Business license from the affected user.
        2. Wait for about 2 hours.
        3. Assign the license back.

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