Forum Discussion
Calls being dropped when being transferred from an Auto Attendant to a Call Queue
We have been using Skype For Business Online for a while. We have an Auto Attendant that based on the response, it transfers the calls to Call Queues. This works fine when someone calls from a cell p...
I do see calls that are seemingly dropped. It's more frequent than our previous system, so I assume it's something in SfB. But no rhyme or reason to it except that the call IDs appear spam-ish. That's why I'm not too alarmed by it.
Could be that these spam companies are using SfB. Wouldn't surprise me.
I also hear users complaining about Auto Attendant to Call Queue drops (from PSTN calling in to an Auto Attendant then to Call Queue).
Were you able to figure out what caused this? Or did support ever get back to you?
We have had similar from our users, where it either drops before it gets transferred or drops after a minute, I have told them to watch the call quality indicator whilst on the call to see if it is QOS.
