Forum Discussion

Iron Contributor

Feb 24, 2017

Call Me At not working

Previously my organization relied on the call me at feature for our E3 users that did not have a headset/microphone to join meetings with. We tried to use this feature today and it no longer works. F...

Conferencing-Meeting Join

Brian Gunnell

Copper Contributor

Aug 02, 2017

We are also experiencing the same dilema.

We are an E3 customer and initially when we set this up late last year, only the organizer needed a MS PSTN license and the system would call any user at a number that they provided. This has since stopped working.

Is the requirement now that BOTH (or all) users require a PSTN license to be able to accept a "Call me at" number?

Satish Upadhyaya

Brass Contributor

Aug 03, 2017

Hello Brian,

For the Call Me at work Feature to work we majorly require only Skype for Business PSTN Conferencing License to be assigned to the user account with an E3 Subscription. I would request you to confirm if assisnging the above license helps in utilzing the Call Me at work feature.

With Regards,
Satish Upadhyaya

Brian Gunnell
Copper Contributor
Aug 04, 2017
Ok, then that is a change from last year. Only the organizer required an E3 PSTN license.

What happens if an outside O365 user sets up a meeting with a PSTN number and I want it to call me at work? Does that function, or can I only dial in to their bridge?
- Satish Upadhyaya
  Brass Contributor
  Aug 04, 2017
  Yeah Brian the users who are not having the PSTN Conferencing License will not be able to utilize the Call Me at work Feature. It seems Microsoft has certainly made the changes in the infrastructure.
  
  With Regards,
  Satish Upadhyaya
  - Cory Ostrow
    Copper Contributor
    Aug 28, 2018
    Why does Skype not tell you that you need an additional subscription instead of just failing to connect?