Forum Discussion
Auto Attendant message change to another organisation
Last night the message on one of my auto attendants was changed to another organisations message (We are full cloud). I know it wasn't done by anyone in my organisation (There was an error in the con...
Richard,
I have not had that happen, but we did have all of our auto attendant groups stop working. This was back in October/November timeframe. I could not figure out why they all broke when they had been working for months. I ended up doing a call with Microsoft to troubleshoot the issue and basically was told it is a known glitch where the greeting will become corrupted and cause the auto attendant to stop working. It was a rather odd conversation which took a few days with Microsoft. After I went through and updated about a dozen auto attendants, they started playing correctly.
We are a Hybrid set up with auto attendants, voice mail, etc, all in the cloud. It was a odd experience that the Microsoft rep could not explain why it happened.
I was able to get help by going through our Admin interface in Office 365, and then there was a contact link within that area. If you cannot find that option, let me know and I can see if I can get the link / email address for you.
John
I have not had that happen, but we did have all of our auto attendant groups stop working. This was back in October/November timeframe. I could not figure out why they all broke when they had been working for months. I ended up doing a call with Microsoft to troubleshoot the issue and basically was told it is a known glitch where the greeting will become corrupted and cause the auto attendant to stop working. It was a rather odd conversation which took a few days with Microsoft. After I went through and updated about a dozen auto attendants, they started playing correctly.
We are a Hybrid set up with auto attendants, voice mail, etc, all in the cloud. It was a odd experience that the Microsoft rep could not explain why it happened.
I was able to get help by going through our Admin interface in Office 365, and then there was a contact link within that area. If you cannot find that option, let me know and I can see if I can get the link / email address for you.
John