Forum Discussion

Iron Contributor

Jan 23, 2018

Audio Conferencing Questions

The company I work for is starting a Proof of Concept of Skype for Business and I have a few questions. 1. When I join a meeting, it gives me the option to have it ring one of the numbers assoc...

Audio Conferencing

blue-man

Iron Contributor

Jan 25, 2018

When you say PSTN conferencing do you mean the audio conferencing add-on or are these 2 totally separate solutions?

If we did not have any calling credits loaded would people dialing into the conference or using the dial-out feature be presented with toll-free numbers or international dialing numbers? I am looking at this from a user experience standpoint. If we had the those numbers available, but they couldn't ring them, it wouldn't look good and would put unnecessary calls into our helpdesk.

Anthony Caragol

MVP

Jan 25, 2018

Yes audio conferencing, I used the wrong term there. Without communications credits, you could not utilize toll-free. However, the inbound International numbers would always be there at no cost to you. Only dialing out to an international phone would require communications credits.

blue-man
Iron Contributor
Jan 25, 2018
Thanks for your help with this. Would the toll-free numbers be suppressed though from the end users list of calling number options? I don't want the toll-free numbers to be available from the list of options for the users even though they couldn't use them (because we wouldn't have any calling credits loaded).
- Anthony Caragol
  MVP
  Jan 25, 2018
  You won’t see toll free numbers listed unless you specificallly acquire and provision them in your tenant.
  - blue-man
    Iron Contributor
    Jan 25, 2018
    Fantastic, so if we don't provision these numbers and don't have any calling credits loaded we shouldn't have any additional calling costs and from a user experience perspective they will only be able to use the non-toll-free numbers.