Forum Discussion
Audio Conferencing Poor Quality Reporting?
Hi, I have a customer that is trying to find a way to report when they have poor quality on a PSTN Conferencing/Audio Conferencing Call. Recently the call was extremely horrible by their words an...
We're experiencing the same issues. May have to dump the service as multiple attempts and support tickets have not resolved the problems.
- ivanja
Microsoft
Just to understand your questions very precise:
The user dials in via PSTN and suffers poor quality or does the user join via Skype Meeting App (browser) joined.
Now, the telemetry in general is very detailed and should be easy to spot where the issue comes from. If you raised a ticket to support and if the first line cannot help you in general it's a logical process to escalate to more specialized teams to help you identifying and solve your issues.
Second, are you a Premier customer or a Professional customer?
