Forum Discussion
An unhandled exception was encountered in Conferencing Announcement Service.
I have found this error shows when you call a Competella AgentService queue
Do you use Competella in your environment?
No but we are using Anywhere365. I guess that it has to do with the way those products work. They setup a conference for joining agent and caller. In this process they do a certain action which triggers the event. The issue only happens on a Skype for Business 2019 environment and not on 2015.
We have a confirmation of Anywhere365 that there is no user impact but nevertheless this makes a lot of clutter in the event log.
So seems to be a specific "bug" on SfB2019 ?!
We also use Anywhere 365 in combination with Skype for Business in our company.
After updating to Skype 2019, we also notice this error in the log.
Is there already a solution for the unsightly behavior?Marco1187 the issue is still there. I think we have customers on the last SfB CU with A365 but still experience the explosion in events. We currently filter out the eventid in question.
Competella do the same, setup a conference for queue handling
But your are right, this is only a problem in SfB 2019...
Same issue here.
Just applied March 2020 CU.
Using Enghouse Interactive. It uses conferences for call control. Alot of these alerts.
