Forum Discussion
oiverson
May 20, 2019Brass Contributor
Update KB4464547 Crashes Skype at Login
The update KB4464547 causes Skype for Business to crash. Uninstalling the update, reverts Skype back to working order. The comment here seems to indicate there's a fault in mshtml.dll https:...
Vil_Sab
May 21, 2019Copper Contributor
Confirming this, this issue if also affects Skype for Business 2019 (ProPlus2019Volume build 16.0.10344.20008), workaround is to downgrade to the previous build.
Analyzing crash dump shows that issue is with mshtml.dll
MSHTML!POSTMANDEQUEUE+44In lync__PID__5672__Date__05_21_2019__Time_10_01_04AM__312__Second_Chance_Exception_C0000005.dmp the assembly
instruction at mshtml!PostManDequeue+44 in C:\Windows\System32\mshtml.dll from Microsoft Corporation has caused an access violation exception
(0xC0000005) when trying to read from memory location 0x00000168 on thread 2
Analyzing crash dump shows that issue is with mshtml.dll
MSHTML!POSTMANDEQUEUE+44In lync__PID__5672__Date__05_21_2019__Time_10_01_04AM__312__Second_Chance_Exception_C0000005.dmp the assembly
instruction at mshtml!PostManDequeue+44 in C:\Windows\System32\mshtml.dll from Microsoft Corporation has caused an access violation exception
(0xC0000005) when trying to read from memory location 0x00000168 on thread 2
LT2024
May 29, 2019Brass Contributor
Also can confirm - Windows 10, Office 2019 Click to Run.
Reg fix worked but haven't rebooted.