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Update KB4464547 Crashes Skype at Login
The update KB4464547 causes Skype for Business to crash. Uninstalling the update, reverts Skype back to working order. The comment here seems to indicate there's a fault in mshtml.dll https:...
Confirming this, this issue if also affects Skype for Business 2019 (ProPlus2019Volume build 16.0.10344.20008), workaround is to downgrade to the previous build.
Analyzing crash dump shows that issue is with mshtml.dll
MSHTML!POSTMANDEQUEUE+44In lync__PID__5672__Date__05_21_2019__Time_10_01_04AM__312__Second_Chance_Exception_C0000005.dmp the assembly
instruction at mshtml!PostManDequeue+44 in C:\Windows\System32\mshtml.dll from Microsoft Corporation has caused an access violation exception
(0xC0000005) when trying to read from memory location 0x00000168 on thread 2
Analyzing crash dump shows that issue is with mshtml.dll
MSHTML!POSTMANDEQUEUE+44In lync__PID__5672__Date__05_21_2019__Time_10_01_04AM__312__Second_Chance_Exception_C0000005.dmp the assembly
instruction at mshtml!PostManDequeue+44 in C:\Windows\System32\mshtml.dll from Microsoft Corporation has caused an access violation exception
(0xC0000005) when trying to read from memory location 0x00000168 on thread 2
Also can confirm - Windows 10, Office 2019 Click to Run.
Reg fix worked but haven't rebooted.
How did you downgrade to the previous build? The registry fix did not work for me on one user but did on another until a reboot, then it must be added again.
- Created batch file with following. Version could be changed to one needed.
Updates should be disabled in Office.
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\
officec2rclient.exe /update user updatetoversion=16.0.10343.20013Vil_Sab Revert office version worked great!
Vil_SabCan you get workaround for this issue by following registry setting.
> reg add HKCU\Software\Microsoft\Office\15.0\Lync /v EnableARIATelemetryFeature /t REG_DWORD /d 0
