Forum Discussion

Iron Contributor

Oct 20, 2016

Skype IM's are missing

Recently noticed that I get IM notification pop up but when i open the coversation, the IM is missed so that I had to ask the employee to say that again. Anyone experienced? Early we all know the IM ...

client

Laurie Pottmeyer

Silver Contributor

Oct 26, 2016

Hi Darwin -

This would be a good question to ask in answers (support forum) if this doesn't help - but if your organization is not yet on Skype for Business 2015, you may not have Server Side Conversation history implemented. If this is not the reason, I would suggest notifyng support or opening a question in 'answers'.

answers.microsoft.com

Thanks for being an active member of the community.

Darwin Jebha

Iron Contributor

Oct 27, 2016

Hello, Community site is not to ask questions? I will try to ask in answers.microsoft.com but i dont think anyone can answer there than here. We are using Lync 2013 infra but the client is Skype for Business 2016.

Laurie Pottmeyer
Silver Contributor
Oct 27, 2016
Ok - It sounds like you might not have server side conversation history enabled then. Someone else here might have other things to consider...I'll let anyone else chime in :)

No - absolutely ask your questions here - you are in the right place. When something sounds like a break/fix issue, we'll point you to support or answers where support triages 24x7.

Thanks!