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Stephan Ollivier Korsgaard Larsen's avatar
Stephan Ollivier Korsgaard Larsen
Copper Contributor
Dec 05, 2017
Solved

Skype for Business crash on start

Hello.   My Skype for Business have started to crash everytime i launch the program.   What I've tried: - Running Office Quick Repair. - Running Office Online Repair. - Uninstalling/rei...
crash
  • Maluks's avatar
    Maluks
    Dec 05, 2017

    I think that your IT department may be right. The fastest way to solve this would be to reinstall your PC.
    But if you are still eager to get it resolved without a reinstall I suggest to open a support ticket from Office 365 admin center to Microsoft (Your IT should be able to do this).

    Or troubleshoot Skype using Procdump or DebugDiag 2, tools.

    Procdump:
    • Download the procdump utility (https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx)
    • Run the following command in a command prompt to attach to Skype for Business:
    • Procdump -e -ma lync.exe -accepteula

    DebugDiag 2
    Install DebugDiag from here: https://www.microsoft.com/en-us/download/details.aspx?id=49924
    Launch it and attach Crash rule to Lync.exe process.

    Then you should be able to get DMP files, which your IT department should be able to analyze.
    Note that this is advanced troubleshooting and requires some knowledge when reading DMP files.

     

JGreenburg's avatar
JGreenburg
Copper Contributor
Apr 22, 2020

Stephan Ollivier Korsgaard Larsen 

 

I know this is an old post, however, I wanted to share that I recently experienced this on my Win10 Pro edition laptop.

 

I downloaded the Skype for Business application available in the MS Store. Every time I launched it, within about 5 seconds, my Skype app would crash.

 

After some searching and I found a thread with similar issues. There is another version of Skype for Business 2016 that worked. The difference apparently was that one was for Online and the other was for Premise.

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