Forum Discussion

Copper Contributor

Mar 31, 2020

Skype Calls disconnects with SfB mobile app

Hello We have an on premise SfB setup that works great. Calls from pc/desktop phone/... to other SfB users or external phone numbers, everything works. Only our mobile devices (iPhone, Andro...

Voice

JGreenburg

Copper Contributor

May 13, 2020

sls93200 Thank you for the details

Current Timeout is set to 600.

I think what we are dealing with a Firewall scope that is incorrect. As soon as I have a resolution I will post what was done.

Alain Kumschick

Copper Contributor

Jul 21, 2020

Hello JGreenburg

Any update on this issue? we are facing similar issues and are trying to sort it out.

Many thanks for your input.

Alain

JGreenburg
Copper Contributor
Jul 21, 2020
Alain Kumschick No updates on this. At this point we are on hold with the mobile app and simply using it for the Notification aspect and Chat. It does appear to be related to network security/firewall.

I will update this when we have it resolved.
- aov_arnold
  Copper Contributor
  Oct 19, 2020
  Any news on this?
  - JGreenburg
    Copper Contributor
    Oct 19, 2020
    aov_arnold I dont have any update on this at this time. We are still holding with letting people use it for IM, but not pushing for adoption until we either migrate to TEAMs or decide to focus on the app.