Forum Discussion

Copper Contributor

Mar 31, 2020

Skype Calls disconnects with SfB mobile app

Hello We have an on premise SfB setup that works great. Calls from pc/desktop phone/... to other SfB users or external phone numbers, everything works. Only our mobile devices (iPhone, Andro...

Voice

sls93200

Copper Contributor

May 12, 2020

Wesley_H1795

Hello,

check the timeout of your AAR,

the timeout value must be 200.

Go to your server farm and select “Proxy”

Set “Time-out(seconds)” to 200 and click “Apply” This will prevent mobile users from disconnecting.

Keep me informed.

Regards

JGreenburg
Copper Contributor
May 13, 2020
sls93200 Thank you for the details

Current Timeout is set to 600.

I think what we are dealing with a Firewall scope that is incorrect. As soon as I have a resolution I will post what was done.
- Alain Kumschick
  Copper Contributor
  Jul 21, 2020
  Hello JGreenburg
  
  Any update on this issue? we are facing similar issues and are trying to sort it out.
  
  Many thanks for your input.
  
  Alain
  - JGreenburg
    Copper Contributor
    Jul 21, 2020
    Alain Kumschick No updates on this. At this point we are on hold with the mobile app and simply using it for the Notification aspect and Chat. It does appear to be related to network security/firewall.
    
    I will update this when we have it resolved.