Forum Discussion
louielewis31
Jul 15, 2020Copper Contributor
SFB Parked Calls will not recall.
I have an SFB Response group configured for Formal login when agents are logged in they receive incoming calls when any of the three agents Park a call, (call park recall timer is set for 2 minutes) when the call park timer expires the call does not recall to the agent that parked the call.
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