Response Groups Hold Music

Hi, We have a requirement to customise the hold music for response groups with music for 10 seconds followed by an announcement, followed by music for another 10 seconds and then another different ...

Voice

Denis Böhm
Dec 06, 2017
Hi Andrew,

there is no such limitation like that at the response groups.

Please make sure that your .wav file matches these requirements:

https://technet.microsoft.com/en-us/library/gg398649(v=ocs.14).aspx

I've seen (and heard) the strangest things with wrong codec wave files. :)

Hope it helps!

Denis

Andrew Curtis

Brass Contributor

Dec 07, 2017

Thanks D B. I found that my issue was when converting the file using Audacity to the required format, I had to set the Project Rate to 16000 Hz. After doing this and re-uploading the file I could hear the full audio duration.

John Haverty

Iron Contributor

Dec 07, 2017

Good to hear! Thanks for the update!

John

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Response Groups Hold Music