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Response Groups Hold Music
Hi, We have a requirement to customise the hold music for response groups with music for 10 seconds followed by an announcement, followed by music for another 10 seconds and then another different ...
Hi Andrew,
there is no such limitation like that at the response groups.
Please make sure that your .wav file matches these requirements:
https://technet.microsoft.com/en-us/library/gg398649(v=ocs.14).aspx
I've seen (and heard) the strangest things with wrong codec wave files. :)
Hope it helps!
Denis
Hi Andrew,
there is no such limitation like that at the response groups.
Please make sure that your .wav file matches these requirements:
https://technet.microsoft.com/en-us/library/gg398649(v=ocs.14).aspx
I've seen (and heard) the strangest things with wrong codec wave files. :)
Hope it helps!
Denis
- Thanks D B. I found that my issue was when converting the file using Audacity to the required format, I had to set the Project Rate to 16000 Hz. After doing this and re-uploading the file I could hear the full audio duration.
- Good to hear! Thanks for the update!
John
