Forum Discussion

Andrew Curtis's avatar
Andrew Curtis
Brass Contributor
Nov 14, 2017
Solved

Response Groups Hold Music

Hi, We have a requirement to customise the hold music for response groups with music for 10 seconds followed by an announcement, followed by music for another 10 seconds and then another different ...
Voice
  • Denis Böhm's avatar
    Denis Böhm
    Dec 06, 2017

    Hi Andrew,

     

    there is no such limitation like that at the response groups.

    Please make sure that your .wav file matches these requirements:

     

    https://technet.microsoft.com/en-us/library/gg398649(v=ocs.14).aspx

     

     I've seen (and heard) the strangest things with wrong codec wave files. :) 

     

    Hope it helps!

     

    Denis

John Haverty's avatar
John Haverty
Iron Contributor
Nov 29, 2017
I will be interested to hear what you learn on this as well. I have not had this need yet, but I can see this being requested in the future from the various departments we have using Response Groups.

John