Forum Discussion
one way voice on IOS devices
recently we have been getting reports that some users are getting one way audio on on IOS devices when doing VOIP calls these users are typically remote and when they call someone internal they c...
the issue appears to be related to headsets being used on the IOS devices.
so far we've seen it with the Apple Airpods, Apple wired headset and a Bose wireless headser (although not as frequent). if no headset is used then the issue doesn't occur
the SFB monitoring reports allows show the 'Speaker not functioning time' at 100% when it does happen and its always at 0% when it doesn't. seems to be some bug between the headset and the client