Forum Discussion

John Haverty's avatar
John Haverty
Iron Contributor
Mar 06, 2018

Odd Issue with Response Groups and Calls Transfered to RG Causes S4B to Crash on Computer

We are using Response Groups in a lot of areas for our work. We had it reported to us that in one popular area where a lot of calls come in from other campus phones that once the call is transferred,...
Desktop Client
Transfer
Voice. Response Groups
Killian Kane's avatar
Killian Kane
Copper Contributor
Oct 12, 2018

Hi 

 

Just wondering if you got this issue resolved

as I've just encountered this very thing 

 

Thanks 

John Haverty's avatar
John Haverty
Iron Contributor
Dec 11, 2018
Sorry, I missed you had updated until today. No, we have not resolved this issue. It is still happening. I had had it happen to me now too. We recently did S4B updates and Windows server updates thinking this would resolve this issue, but it continues to occur.

John
  • Andrew_Hague's avatar
    Andrew_Hague
    Copper Contributor
    Dec 11, 2018

    John Haverty -- are you guys running the latest CU (July)?

    6.0.9319.534July 2018 (CU7)
    • John Haverty's avatar
      John Haverty
      Iron Contributor
      Dec 11, 2018

      Andrew, I believe so. I will have to double check tomorrow. We just did S4B upgrades to our servers in November and Windows Updates. Although, we still have more Windows Updates to complete as we did not get through all of them. I know with this issue, we got it working early on after a Windows update on the end user computer. Then updates came out from Microsoft and it broke again. We have not been able to get it to work since early in this issue.

       

      Odd!

       

      John

       

      • Andrew_Hague's avatar
        Andrew_Hague
        Copper Contributor
        Dec 11, 2018

        It really seems like a client side bug, but I manage multiple SfB environments for a dozen or so customers in a product channel. We are NOT able to reproduce in the latest CU. I'm scheduling a change tomorrow (will be implemented by Wednesday night, Thursday morning) to deploy that to this customer environment and will keep you posted.

        The weirdest part I noticed though, is that in the affected environment, if we RDP to a workstation from another workstation, it does not happen. This makes me feel like it's a client side bug, possibly in UC.DLL or another library.

        I will update again after the change to advise. Thanks!

Resources