Forum Discussion

Iron Contributor

Mar 06, 2018

Odd Issue with Response Groups and Calls Transfered to RG Causes S4B to Crash on Computer

We are using Response Groups in a lot of areas for our work. We had it reported to us that in one popular area where a lot of calls come in from other campus phones that once the call is transferred,...

Desktop Client

Transfer

Voice. Response Groups

John Haverty

Iron Contributor

Apr 30, 2018

This issue is still happening for us. Can anyone else confirm or duplicate this issue with response groups and calls transferred into those response groups from other Skype phones? Again, this was resolved briefly after we applied a Windows Update to the computer (two months or so ago) and then new Windows Updates were released and it was broken again. I would like to have someone else test and attempt to duplicate this issue.

John

Killian Kane
Copper Contributor
Oct 12, 2018
Hi

Just wondering if you got this issue resolved
as I've just encountered this very thing

Thanks
- John Haverty
  Iron Contributor
  Dec 11, 2018
  Sorry, I missed you had updated until today. No, we have not resolved this issue. It is still happening. I had had it happen to me now too. We recently did S4B updates and Windows server updates thinking this would resolve this issue, but it continues to occur.
  
  John
  - Andrew_Hague
    Copper Contributor
    Dec 11, 2018
    John Haverty -- are you guys running the latest CU (July)?
    6.0.9319.534 July 2018 (CU7)
- Andrew_Hague
  Copper Contributor
  Dec 11, 2018
  Also having the same problem. Ticket opened with Tier 2 CSS and not going anywhere. Any help would be appreciated!
  - John Haverty
    Iron Contributor
    Dec 11, 2018
    Andrew, no solution on this issue yet that I have heard about. Good to hear others are seeing the issue too. Curious if anyone finds a solution.