Forum Discussion

Iron Contributor

Mar 06, 2018

Odd Issue with Response Groups and Calls Transfered to RG Causes S4B to Crash on Computer

We are using Response Groups in a lot of areas for our work. We had it reported to us that in one popular area where a lot of calls come in from other campus phones that once the call is transferred,...

Desktop Client

Transfer

Voice. Response Groups

Stephan van Helden

Copper Contributor

Apr 03, 2018

We have a similar issue after the latest update, though not related to Response Groups but to Unassigned Numbers instead.

We have an Unassigned Number that transfers the call to an external number. When we dial this Unassigned Number from Skype for Business, lync.exe crashes when the transfer is initiated. Calling from a Common Area Phone works fine though.

Skype for Business on Windows:

Call unassigned number
On hold
Crash

Common Area Phone:

Call unassigned number
On hold
Transfer to destination number
Ringing

The program lync.exe version 16.0.4666.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 53e4
Start Time: 01d3cb07db905394
Termination Time: 66
Application Path: C:\Program Files\Microsoft Office\Office16\lync.exe
Report Id: c1e90ceb-db3e-49c4-bfa1-d8dcda1e7c16
Faulting package full name: 
Faulting package-relative application ID:

John Haverty

Iron Contributor

Apr 10, 2018

Stephan,

That does sound similar. We have not checked again after the March Microsoft updates and preparing to release April Microsoft updates, so we will check whether this is happening again. It does appear it worked for a while back in February or so after updates, but then broke with later Microsoft updates.

I am surprised no one else is reporting or seeing this issue. I think it is similar what you describe to what we are seeing. The callers into the response group would be unassigned numbers that call into the response group and then transfer to another assigned number in the university where we see the S4B client on the computer crash; however, the call connects with where we are transferring the call, but the client crashes on the computer.

John