Forum Discussion
Odd Issue with Response Groups and Calls Transfered to RG Causes S4B to Crash on Computer
We are using Response Groups in a lot of areas for our work. We had it reported to us that in one popular area where a lot of calls come in from other campus phones that once the call is transferred,...
syates_pw, we disabled BToE on those computers and the issue seems to have resolved. From what I could tell, it had something to do with BToE and RG's. If BToE is not running, we do not have the issue. The departments have been happy without BToE and S4B not crashing on them.
I know for us, it happened with just one call or multiple calls. Although it was only if the call came into one S4B and then they transferred that call to a person on a RG to the RG. Very odd!
We've disabled BtOE for one site and they haven't had any issues since.
Thanks!
🙂