Forum Discussion

Clare Lam's avatar
Clare Lam
Copper Contributor
Nov 01, 2016

Missing messages in new OS X client

Hi, I've just installed the new Skype for Business on my Mac book running El Capitan (10.11.6) and I've found it increadibly buggy. Often people cannot send me messages and/or I will recieve each ne...
client
Kam Foo Aw's avatar
Kam Foo Aw
Icon for Microsoft rankMicrosoft
Nov 02, 2016

Hi Clare.  Are you using SFB Mac with O365, Skype for Business 2015 or Lync Server?  I think you are running into a known issue where Server Side Conversation History may have not enabled.  SFB Mac depends on Server Side Conversation History to correctly handle missed message.

 

Gordon Loots's avatar
Gordon Loots
Copper Contributor
Nov 08, 2016

Server Side History requires Exchange 2013 and newer. I am running Exchange 2010 SP3 so I cannot enable Server Side History. This makes the Mac client useless as every message I send to a Mac user returns a "We couldn't send the message" warning, even though the message is in fact received.

  • Kam Foo Aw's avatar
    Kam Foo Aw
    Icon for Microsoft rankMicrosoft
    Nov 09, 2016

    Hi Gordon.  Does the person who send you the message see this error for the first message of the conversation?  Or does the sender see this error even you are already in the conversation wtih them?