Forum Discussion
Microphone does not work
Hello
A few days ago I was summoned to a meeting using Skype for Business (6.17.0.3), when I logged in with the link they sent me, using my Moto G android 5.1 cellphone, they could not hear me and we had to talk using normal Skype.
This week I have another meeting using Skype for Business and I do not know how to check my settings so that my microphone works. I do not have a business Skype user.
Again, with normal Skype and other programs I have no problems.
Thank you
Pablo
8 Replies
Pablo,
You might check to make sure that your Android phone is allowing the microphone to be accessed. I have an iPhone, but I know iPhone does the same thing where it needs permission for the Skype for Business app to use the microphone. I seem to recall someone I supported with an Android phone that they had a similar issue as you described where they had to allow permission to the microphone.
If you call from your Skype for Business app on your cell phone, does that work? As indicated in another follow up, it is the default to mute your line when joining a conference call.
John
Hi
Thanks for your response. My android allow Skype access to the microphone, and when I joined to a conferene call I ask support to the others people in the conference by whatsapp and I remember control the default mute.
Last friday we have an other conference in skype for bussines and an other person without bussines account (like me) cant access to the conference. When these happend we move to an other software to can work and I dont chek if my problem continue.
I cant start a bussines call because I dont have business account.
Pablo
Pablo,
Ok, so it works on normal test calls. Is this Skype for Business client on your Android phone? I am confused when you say that you do not have a business account, so I am guessing you have Skype for Business account. Correct?
When you have these conference calls that are created by others, do they offer a phone number so you can call into the conference call instead of joining via the software? If you do not have Skype for Business account, then that might be the issue.
Did you have to log into the the software you installed on your Android phone or simply install and it connected to the conference but would not let you talk?
John
- By default when you join a meeting as an attendee you are muted. Did you try to unmute yourself?
If the microphone works for other apps then it should work for Skype for Business.
