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Mathew Arentz's avatar
Mathew Arentz
Copper Contributor
Nov 28, 2017

Location of RTC service in cloud SfB

We have been noticing a lag of receiving screen and app share content to endpoints when in a SfB meeting. Our HQ is in USA where our tenant is and the users are in Singapore, their user location is configured as Singapore.

 

When making a direct call we are exchanging video, audio, and content stream within the usual tolerances, <100ms, <5ms jitter, 1% packet loss. When conferencing as a meeting, the content stream appears to pass through an IP that is registered in Redmond USA. 

 

While not as noticable to the users in the US, our users in Singapore are starting to ask if we can improve the performance. Are the RTC services (or the cloud equivalent), hosted in Redmond DCs only? Is there a way to modify the users pool to a location closer to Singapore for the Singapore users?

Conferencing-Meeting Join
Scheduling

2 Replies

    • Mathew Arentz's avatar
      Mathew Arentz
      Copper Contributor
      Nov 30, 2017

      Great thanks for the response.

       

      Your article led me on to the following:

      https://technet.microsoft.com/en-us/library/mt804306.aspx - Plan

      https://technet.microsoft.com/en-us/library/mt804309.aspx - Configure

      https://blogs.perficient.com/microsoft/2017/10/office-365-multi-geo-single-tenant-for-international-clients/ - article

      Looks like it is coming to GA in Q1 2018.

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