Forum Discussion

Copper Contributor

Sep 19, 2018

Solved

I cannot chat with my Skype for business basic account with externals

I have Skype for Business Basic at work and also a home Skype account. With my SFBB I cannot start a chat session or communicate with externals. And also in the other direction externals cannot sta...

How-to

wroot
Sep 20, 2018
You also have to have DNS records for Skype for Business to be able to talk to external users. You can find such records in Office 365 admin center under Domains menu and pressing on your main domain. There will be an option to export records as csv. You will have to add these records to DNS of your main domain.

Johan Vandevyvere

Copper Contributor

Sep 20, 2018

I can find externals, Skype for Business accounts and also home Skype accounts. In my administrator settings for Skype for business everything looks OK. Extern delen Toestaan dat personen in uw organisatie contact opnemen met personen met Skype voor Bedrijven in andere organisaties - Aan Toestaan dat personen Skype voor Bedrijven gebruiken om te communiceren met Skype-gebruikers - Aan

wroot

Silver Contributor

Sep 20, 2018

You also have to have DNS records for Skype for Business to be able to talk to external users. You can find such records in Office 365 admin center under Domains menu and pressing on your main domain. There will be an option to export records as csv. You will have to add these records to DNS of your main domain.

Johan Vandevyvere
Copper Contributor
Sep 20, 2018
DNS-settings were done.
I now could start a chat from my Skype with my Skype for business basic (SFBB).
SFBB needs to accept the demand and then can see the chat message, so this is OK!
But when I answer the chat in my SFBB, this message doesn't come in my Skype.
In SFBB the Skype contact stays in treatment, but in Skype there is no message received or no demand to accept chat received.
Any idea what still needs to be done?
- wroot
  Silver Contributor
  Sep 20, 2018
  You can try doing it the opposite way. In regular Skype try searching for your SFB user and add it as a contact. I remember it not working very consistently in the beginning. If you set your DNS records recently, maybe you have to wait a bit longer for everything to propagate correctly on the Office 365 side (like 24 hours).