Forum Discussion
Delays when trying to answer an incoming call cloudpbx
When callers call the main number, the Auto Attendant redirects the call to a Call Queue which takes between 7 to 30 seconds for the actual call to flow to the users.
This is so frustrating to our customers and us as an MSP. Microsoft Phone System needs some serious attention. There are a lot of issues that haven't been addressed since Skype for Business (Lync) online went GA.
After contacting Microsoft, here is what I got from them:
"Hi Hacene,
I spoke with my Senior Engineering Team and they stated that "confirmed unfortunately we can control the transfer time since it is based on phone lines". Unfortunately, there isn't any setting that can be put in place to control the timing. My suggestion would be to use the following link:
User Voicehttps://http://www.skypefeedback.com/
This is how MS engineers know what the user base is requesting and the more votes a suggestion has the more MS will listen. I apologize for the inconvenience.
Thank you,
Office 365 Support"
I have had this issue logged thru Microsoft Advanced support and the development team for nearly a year now. This is the kind of thing that the product needs to resolve before it can be realistically sold to customers of any size.