Forum Discussion
Delays when trying to answer an incoming call cloudpbx
I'm having multiple reports of multiple sites/tenants having an strange issue with trying to answer a call. When they get an incomming call, this can be direct or call queue transfer, there is a del...
We still see significant media establishment delays (4-5+ seconds) for incoming calls to call queues.
Supposedly the latest Polycom firmware (5.7.0) fixes this issue on Polycom's end (issue EN-32447) -- but we've deployed that firmware and don't see any changes -- Call Queue answering still has a huge delay.
Has anyone heard more about this issue?
We have been working with MS advanced support. They have acknowledged the problem and are working to get the delay down to 2 seconds. There is no ETA at this point.