Forum Discussion
Delays when trying to answer an incoming call cloudpbx
We implemented this fix with our customer to get around the problem in the short term. We have had Microsoft give us 3 trail E5 and calling plan licenses to get this implemented (1 E5 for each of the office locations/ring groups). This actually works very well except for the potential long term maintenance of the solution and the wasted license cost of a dummy user and plan. We are hoping that Microsoft can fix this prior to year end so we don't have to go back to the customer and have them pay $150/month to get around an obvious design flaw with the auto attendant. If there is a way to have "free licenses" for this type of situation, that would be great so the pressure on Microsoft getting this fixed can be lessened.
We still see significant media establishment delays (4-5+ seconds) for incoming calls to call queues.
Supposedly the latest Polycom firmware (5.7.0) fixes this issue on Polycom's end (issue EN-32447) -- but we've deployed that firmware and don't see any changes -- Call Queue answering still has a huge delay.
Has anyone heard more about this issue?
We have been working with MS advanced support. They have acknowledged the problem and are working to get the delay down to 2 seconds. There is no ETA at this point.