Forum Discussion
Call Que time set to 15 seconds but taking 30+
I'm setting up a PSTN calling for my company, this is all online. I have two call queues setup. The first one is set to ring reception for 15 seconds. When this times out it forwards to a second ca...
Any news on this? We were fine until about a week ago but now have the same problem. Waiting to hear back from support.
Still waiting for this issue to be resolved. When I spoke with support after my last post they said that this was just the way it works. They really should remove the 15 seconds option if they are unable to make it work, if I had known how flaky Skype PBX was then we would have stuck with our old on-prem PBX until it (or Teams) was ready for prime time.
Any inputs from Microsoft on this issue?
(edit - on a whim I tested the timeout feature for a call queue in which everyone was set to DND and hey presto the call forwarded after exactly 15 seconds...so it definitely can work - come on Microsoft sort it out)