Forum Discussion
Call Que time set to 15 seconds but taking 30+
Strange one.
How many seconds is set when you check with Get-CsHuntGroup?
https://docs.microsoft.com/en-us/powershell/module/skype/Get-CsHuntGroup?view=skype-ps
Some more info here:
https://docs.microsoft.com/en-us/skypeforbusiness/what-is-phone-system-in-office-365/create-a-phone-system-call-queue
The settings are correct when viewing them through powershell. I tried setting it lower but it only allows 15 second intervals.
I spoke with microsoft and they confirmed the issue. Said they were working on it but haven't herd back.
It does work correctly when the queue is not forwarding to another queue or auto attendant.
I have the exact same issue, with two linked groups and timeout taking longer than specified. Curious about a solution to this.
No I have not found a solution. Microsoft said they were working on it but haven't herd a thing. For now we're going to use one call queue set to 15 seconds then forward to auto answer. This takes roughly 30 seconds to actually forward. Frustrating...
