Forum Discussion

Piotr_JJ's avatar
Piotr_JJ
Copper Contributor
Jun 20, 2019

Bluetooth microphone stops working during SFB calls

I have three different Bluetooth headsets paired with my laptop - each one featuring two separate audio profiles, 'Stereo' and 'Hands-Free AG Audio'. I tested all three handsets with SFB app (365 MSO...
Bluetooth microphone
RonMat's avatar
RonMat
Copper Contributor
Jan 13, 2021

Piotr_JJ  Hi I have the same issue since changing to a EliteBook 830 G6, using a Sony WH-1000XM3. Changed to this laptop about Three months ago, befor I had an Three years old HP EliteBook likely a G2/G3. The old laptop worked just fine without issues.

 

The problem is equal under Skype och Teams (the ones I have used regularely). The mic works fine for a while, the time it works is very inconsistent. All needed to get it to work again is to hang up the meeting and the reconnect. No need to turn of the device, turon off Bluetooth or anything, just disconnect the meeting and the reconnect. Thats why I thought it was partly an software issue, except from that I had both laptops running under win10 and no issue on the old one.

 

From reading this thread I assume the issue has to do with the Bluetooth hardware Component in the laptops.

 

Does anyone know if H-P has recognized the issue? And maybe confirmd that it is a hardware issue?

 

Best regards

 

/Mat

Resources