Forum Discussion
Word online opens the old version of document from SharePoint library
Just curious if anyone has found a workaround for this issue. I don't have the folders listed below to clear any cache from, however, the web version opens an older document than the desktop version. Kirsi Karhula
Devan85 - Make sure to show hidden folders in Explorer view. We've also seen this issue with Project, Word and Excel files. Clearing Office cache has been the only solution.
Jef Meyer - I was able to show the hidden files and delete the cache, however, this problem still exists. I had a folder named 16.0 instead of 15.0 as described, not sure if that makes a difference or not though.
Devan85 -15.0 vs. 16.0 is just the Office version difference. Have you looked at clearing the Office Document Cache? https://support.office.com/en-us/article/Delete-your-Office-Document-Cache-b1d3765e-d71b-4bb8-99ca-acd22c42995d
Jef Meyer This was originally posted in 2017, and it's still BROKEN. When I locate a file on Sharepoint, and select "open in app", it opens an old version and then shows me "updates available". Sometimes it will tell me there is a newer version available, and asks if I want to work with it. Doh! Of course I want to work with the latest version - that should be the default! If I wanted an old version, I would go through the "Version History" and find the one I wanted!
This is like walking into a diner and ordering a slice of pie. The waitress puts a old moldy slice down in front of you, and then asks you if you'd rather have a fresh slice.
I realize this is probably due to some caching problem. That's not the point. The point is that this is unexpected and undesirable behavior from the point of view of the end users, and it should be fixed.
