Forum Discussion
Issues with Office 365 Advanced Threat protection Safe Links
Support case and escalation should be the correct way to handle this. You can also submit phishing messages via the Outlook/OWA add-in, but that doesn't usually result in hearing back from anyone at MS.
I don't think there is a separate method to report on safe link false negatives, but I can spam few contacts...
Thanks VasilMichev but the issue isn't technically malware, it is more phishing. The problem is that 'reporting' is done via Outlook Junk mail in OWA which is not what 'average' users work with, they are normally on Outlook on the desktop.
You have provided some options in that link that allow possible submission for analysis and agree that escalation via a support call is the best option. However, that doesn't protect the client at the point of incoming which is the concern here.
I appreciate in safe links are reputation based and if they aren't as yet reported they don't appear in the reputation database. For some reason this reseller is claiming that their clients are getting lost that don't get detected by ATP safe links.
Unfortunately, there probably isn't an easy answer here and I'll go back to them with what you've provided. Thanks.
The add-in is also available for Outlook, and is a good idea to deploy it to users. I've also reached out to the Exchange folks to see if there is a better method to report such issues, but I cannot promise anything on that front.
