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ealawode's avatar
ealawode
Copper Contributor
Mar 26, 2026

Unable to Setup Billing for new tenant account: Error code - 43881

I set up a Microsoft 365 Education tenant for a school in Uganda but received error code 43881 during billing verification. The tenant was created but A1 trial licenses were not attached. I have no chat or email support options available in the admin center. Error code: 43881

education
Office
office 365

1 Reply

  • jimmy3's avatar
    jimmy3
    Copper Contributor
    Aug 11, 2026

    I had a similar issue with a new Microsoft 365 Education tenant. Error 43881 may be related to the billing or verification process not being completed correctly.

     

    I would check that the school information and domain are fully verified, then try again after some time.

     

    If the A1 licenses still do not appear, it may be a backend issue that Microsoft Support needs to fix. I would not create another tenant until the issue is resolved.