Forum Discussion
Hololens 2 App Installer Gone After Factory Reset
Hey all,
I had an issue with my Hololens 2 so I ended up having to conduct a factory reset to attempt to get rid of the problem. However, the factory reset cleared out my app installer so it is now no longer on the device. I need to be able to use the app installer for the method of pushing out apps that I have been using. Has anybody else had this issue and does anybody know of a way to fix this?
Are you referring to the Microsoft Store app? I'm not certain why that would vanish after a Factory Reset, was this via the Settings, or by the Advanced Recovery Companion? If you did it through Settings, I'd give ARC a try instead. ARC, despite its name, is not all that tricky to use, and is my preferred method of resetting a HoloLens 🙂 You can find some docs on that over here: https://docs.microsoft.com/en-us/hololens/hololens-recovery
You can also get in touch with the technical support team over at one of these resources, they'll probably be better equipped to give you a good answer! https://docs.microsoft.com/en-us/hololens/hololens2-support
- koujaku
Microsoft
Are you referring to the Microsoft Store app? I'm not certain why that would vanish after a Factory Reset, was this via the Settings, or by the Advanced Recovery Companion? If you did it through Settings, I'd give ARC a try instead. ARC, despite its name, is not all that tricky to use, and is my preferred method of resetting a HoloLens 🙂 You can find some docs on that over here: https://docs.microsoft.com/en-us/hololens/hololens-recovery
You can also get in touch with the technical support team over at one of these resources, they'll probably be better equipped to give you a good answer! https://docs.microsoft.com/en-us/hololens/hololens2-support
