USB Companion Controller Problem

I'm hoping I can find some help here.  I have multiple USB 3.0 controllers, both on my motherboard and on two PCI-E 1.0 boards, and all of them recognize USB 3.0 devices as USB 2.0.  I am including two USB Viewer snapshots that show the device (Samsung Odyssey Plus WMR headset) plugged into two different USB sources.  The tree viewer does show the companion USB 3.0 ports, but neither the motherboard nor the PCI-E boards will connect my device to the USB 3.0 controllers.  I don't think its a hardware issue because this issue is happening on two different types of hardware.  This has effectively made the USB 3.0 audio headphones on the WMR headset unusable.

I have updated my BIOS and all of my drivers, and cannot find the problem.  I've also found posts like this (Reasons to avoid companion controllers - Microsoft Tech Community) that urge hardware developers not to use companion controllers.  Any suggested solutions would be very much appreciated.  Thank you!