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"Send only one notification per incident" not working - getting 20 mails for 1 incident
Hi everyone, we are using the mail alerts for opening tickets in our ticket system. Every mail = one ticket We have selected "Send only one notification per incident" for this. But we are g...
- Hi Stephan, not an expert here - but trying to help troubleshoot 🙂
I see that there are two places to set email notifications
Settings > for Microsoft 365 Defender
and Settings > Endpoints
Also in the settings for Microsoft 365 Defender you can specify the source of the alert, did you select all of them, or just Microsoft 365 Defender with the sub items?
I am wondering you somehow activated duplicated settings.
I can't see from your screenshot what the sources are, but are these all endpoint alerts?
I think this is it! We have it for alerts AND incidents 🙂
I disabled the alert rule for our shared mailbox - maybe this was it.
Thanks
In this case it was an endpoint alert.
We did select all of them.
HeikeRitter
Microsoft
MicrosoftGreat, glad I could help 🙂 I will also chat with the feature owners, to make these things more clear.
- Now we have another issue - it does not send a mail for "some" incidents. So we miss incidents - which can be dangerous if they are a real incident.